So they didn’t get back to me today and since some of the orders aren’t mine, I decided to pop Vpost a call this late noon before their office closed because letting others wait, I also kinda feel.. embarrassed about it.
They told me they would call me back. 10 minutes later, they finally called back to tell me they have found my parcel, and apparently, they had only just sent it out on Monday, a good 11 days after they had initially said they had released and sent out.
To remedy it, they said once the parcel reaches Singapore, they will put it on priority delivery.
Here’s the thing. I asked them for a good indication, NOT confirmation I might add, that if priority delivery, given the fact it is already on the plane, what is the timeline I can look at, so at least I can account to others tapping on my order, right?
They refused to do so, because they said just in case there is any delay, don’t want to disappoint me.
Seriously, their promise is 5 to 8 days, and it had been very late. Damage is done, and an answer is better than no answer, right?
I was cordial but frustrated because I know it isn’t the customer service fault, cos it is just that Vpost is sucky, so no point like passing the wrath onto someone who probably doesn’t deserve it.
So I expressed my concern about needing to be accountable to others, and I will appreciate a rough timeline will be good enough. Like, since it is on the plane, say it will take 3-4 working days with priority delivery, or something will do good.
They apologised, and said if it is affecting my business, they are very sorry about it.
IF REALLY IT IS MY BUSINESS AND YOU DELAY, I WILL BE ASKING FOR REFUND OR COMPENSATION FROM THE MANAGER ALREADY!
Eventually, they said it would reach me by Monday.
SERIOUSLY?!
If the parcel was already on the plane on MONDAY, I would suppose it was release last weekend, which would mean, it takes LONGER than their 5-8 days policy to reach me even WITH priority delivery?!
HELLO?! Does it even uhm, make sense?
I just checked. If my parcel reaches me on Monday, it will only be couple of days short of ONE MONTH since the parcel reached Vpost, inclusive of their failure in invoice matching AND the system glitch that made me couldn’t pay earlier PLUS the delivery booboo.
BLUE BALLS OR NOT YOU TELL ME!
RRRROOOOOAAARRR.
So basically, they took twice as long to get my parcel to me. And like that, I can pay only HALF of my Vpost amount or not?
ROOOOOOOOOOOAAAAAAAARRRRRR I roar somemore I will turn into a werewolf.
Puuuuuuuuuiiii.
Apparently, Siren also had an encounter with Vpost with her VS order, ON THE SAME DAY, and with the twitter replies, apparently Vpost had sucked pretty badly, and it is just natural that I will be very allergic to Vpost from now on, and there will be definitely others who will boycott such ill services.
I think the handling of this issue and other issues faced by others who shared their experiences… it just shows that even though the parcels are “safe” and “trackable”, somewhat eventually, but the delays are support given are quite frustrating, and might not be enough to retain the customers.
Of course, we are just small fries, might not mean much difference to them, and the world will still revolve for them, and other suckers for their poor services.
Wah, somehow very long never rant so negatively about anything already, and this time I think being deprived of my thrill and excitement really got to me, somemore I was supposed to start on something with the loot I am supposed to receive, but oh well.
Giggles, I told Siren, it is almost like being sexually frustrated. If before you feel the feeling of cumming and the guy ejaculated prematurely, you probably feel like… sian and roll over and just resign to your fate.
BUT IF YOU ARE A SPLIT SECOND FROM A MINDBLOWING ORGASM (well, sometimes you just know it) AND THEN HE ENDS THE GAME FOR YOU, YOU TELL ME HOW YOU FEEL?!?!?!
Feel like kicking him off the bed and dulan until cannot dulan right and then if he says a half-hearted sorry, you lagi dulan right? Then even he might not be all that bad in the sack, you will probably be a little cautious to “try” him again.
Okay, nevermind I don’t know where the analogy come from. Hahaha.
I joked to the customer service lady, “Well, you should know, girls are emotional about their shopping…..”
I swear it wasn’t a threat.

So right. I agree with every sentence and every fullstop.
RRRRRRROOOOOAAAAAARRRRRRRRRRR
You realise how Vpost had made all of us disgruntled lionesses? hahahahah
Chrissy: SEEEEEEEEEEEEE one more story! ONe day we should just start a blog/book “horror stories of Vpost”, tsk!
Did you keep the boots? I will be very pissed if they send me someone else’s D cup miracle bra by mistake. ROOOAAARRR.
Now you make me think that my parcel being on its way was their way of bullshitting me to appease me
20% discount?!?! credit card users get that lor! and yes, who else will still use their services?!?!?!?!!
I totally know how you feel. I ALMOST lost $300 worth of clothes from F21 due to vPOST. They sent me someone else’s Dr. Marten’s boots. When I queried them on the location of my parcel, they said it’s still in US. Miraculously, after 1.5 months, they told me my parcel was sitting at some secluded corner of the processing centre and they probably missed it back then. They then took another 1 week before they delivered my forsaken parcel to me.
In the end, they offered a 20% discount on my next shipping with them.
Seriously, do you think I will still use their services?
ROARRRRRRRRRRRR!
I hate VPOST since the day their service sucks, their shipping cost sucks. There’s was once I want to order sex and the city merchandise, after checking the stupid VPOST shipping rate.. I was cursing them. Hate them…
hahaha suddenly i am thinking if i start a Vpost grouse site, I will have a lot of contributors, and maybe they can wake their ideas?!
START!!!
I will contribute!
i believe many would too man!