ROOOOOOOOOOOOOOOOOOOOOOOOAAAARR!

Woe is me!

I have ill customer service(S) tormenting me today.

And yes, unfortunately, I have to carry on with my FOURTH rant on Vpost.

Update is, as expected, when they had assured me they would update me on the status TODAY, and I can expect my package on Tuesday or Wednesday (that is, tomorrow OR the day after), I got a big disappointment yet again when they didn’t call by almost end of day.

I called (okay, I just received their call. This post is going to be long), and I was put on hold for them to get an update. Another customer service officer tend to me after I insisted on talking to the in-charge who spoke to me last week but she was at a training and wasn’t able to call back.

When she got back, she apologised for her colleague who told me the parcel was on the plane cos the colleague was new, and the colleague didn’t dig further on the status.

Then, she told me that the status is the item had been shipped but not arrived in Singapore yet.

So when I mistook to be that they item is still in US, she said, “No Ma’am, your item is not in US, it has been shipped, just not reached Singapore yet.”

By this time and with numerous other phonecalls, I was pretty frustrated, and probably was the time I really got impatient with my tone, and said that her in-charge was supposed to update me the status but didn’t, and they just can’t keep to ANY of their promises.

So. Her answer was as good as a non-reply. I decided to ask her, “So your in-charge said it should reach me by tomorrow or Wednesday, is that going to happen? Can you check on the status?”

Like, duh right? That was what my phone call is about, cos you guys promised to update status, didn’t call, so I call right? So you just thinking of anyhow-ly appease me is it?

I was put on hold for a good 15 minutes, which was like on top of the almost 10 minutes when she first checked on the log.

She came back and she apologised for putting me on hold, and then she apologised.

For giving me the wrong updates.

Here is the clincher:

MY PARCEL IS STILL FUCKING, PROCREATING, HAVING ITS LONG HOLIDAY IN US OF A!

So last week, everything promised, was nothing but plenty of bull, apparently.

Of cos I fume lah!

Holy mudder moooomoooooo cow!

I mean, seriously, she was saying her colleague didn’t dig deeper, and if I didn’t ask, would everyone just ASSUME my package is already on its way and no one will bother until I call and probe again? She said her colleague is new, and then now she ownself also like that what, is what?!

So I started pressing for a reason, an explanation why they freaking didn’t expedite it as was said in the past few phone calls, and then she said she would do so now, and put it as urgent, and the earliest she can get an answer is tomorrow cos it is almost end of day.

YOU ALSO KNOW END OF DAY AND WANT TO GO HOME AND STILL DIDN’T CALL ME BACK HOR?

I asked her to cut the bull cos what is going to be making this time different from the last few times they promised me. She said she just handled this case, and I told her that’s why I asked her supervisor to call me back, didn’t I? Cos the supervisor gave me her words to update me and would request it to be expedited, and that it should reach SG tomorrow or Wednesday.

So get her to call me.

She said she will get her to call me back by 5.30pm.

I very angryness, so I went to do my work, and didn’t realise it was almost 5.45pm. I called back, and the lady who told me my parcel is on the flight answered the call.

Talk about full circle. But I insisted on the supervisor to call me back, and she said she would do so by 6pm.

It was slightly over 6pm when my phone finally rang, and the same supervisor was on the call. I was just so disheartened that I couldn’t be angry anymore. I just sounded cold and remote.

First I told her she was irresponsible not to call me with any status. And I asked again, and she said there was delay.

Then I asked again, last week also delay, so why wasn’t it expedited as they said they would?

She then said there was a mistake.

I asked for an explanation. She said she would update me tomorrow.

I asked again. Blarblarblar something the usual.

So this time, they finally fucking came clean.

Sorry, we have bad news….

What bad news, I probed further. Her sentence broke midway and perhaps slightly hesitant, “Sorry Miss Chong, we lost the tracking of your package, and it seems like we can’t find it. We are still trying to locate it… we will update you the status by tomorrow. I promise I will update you tomorrow by 11am.”

I have many things going in my head, but instead of losing it, I just wanted to end the phone call for good.

“Okay, please do.” I answered curtly.

NAHBEH, LOST IT DON’T FUCKING DARE TO ADMIT IT FOR SO LONG?!

Because, I finally got the fucking answer I want from these incompetent people.

All the merry-go-rounds you made me go, so finally can come clean after countless probing. YOU SAY DULAN OR NOT?!?!

Then the past 2 weeks, waste my time so much for what?

I can almost imagine the answers they gonna give me tomorrow.

ANGRYNESS IS ME LAH……………!

ROAAARRRR!

***

In other news, I had wanted to set a medical appointment via email with a wellness doctor so perhaps can arrange for a cancer indicator test or something. I had wanted to arrange an appointment with Siren since it is free consultation first time round.

So I emailed them my full name for registration, as well as Miss Siren Lu’s name and IC for registration.

In their initial reply, they said, “So what is a good time for you and Mr Chong?”

Uhm, so they mistook me for Miss Lu.. and my name for Mr Chong.

Then that time I very speechless, then didn’t reply. So when I finally followed up, she emailed back, “Hi Miss Ting, we have 2 slots, do you want to book for you and Mr Chong?”

I replied to Joyce, stating that I just needed one slot will do since Miss Lu can’t make it, and I am Chong XX, I threw in a smiley face, in case she went “OHHHHHHH….” and wished she has a hole to burrow into cos of the booboo.

THEN AH!

HER REPLY CAME IN:

Hi Mr Chong,

I’ll book only for Chong XX on 18th Dec’09 at 3.45pm.

We will cancel the booking for Ms Lu at 3.30pm on 18th Dec’09.

Gasp.

BOOHOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOHOOOOOOO!

Ah Cruz said maybe I should reply, “Lim Bu is Chong XX!” and then he added on that probably she would say, “Oh, then is Mr Chong coming?“.

I should have stuck to what I initially joked, “Please arrange for consultation with Dr XX from the other department, Chong XX wants D-cup nehs“.

Angryness many ah!