Archive for December 14th, 2009

Angryness is many!

December 14th, 2009 by admin

ROOOOOOOOOOOOOOOOOOOOOOOOAAAARR!

Woe is me!

I have ill customer service(S) tormenting me today.

And yes, unfortunately, I have to carry on with my FOURTH rant on Vpost.

Update is, as expected, when they had assured me they would update me on the status TODAY, and I can expect my package on Tuesday or Wednesday (that is, tomorrow OR the day after), I got a big disappointment yet again when they didn’t call by almost end of day.

I called (okay, I just received their call. This post is going to be long), and I was put on hold for them to get an update. Another customer service officer tend to me after I insisted on talking to the in-charge who spoke to me last week but she was at a training and wasn’t able to call back.

When she got back, she apologised for her colleague who told me the parcel was on the plane cos the colleague was new, and the colleague didn’t dig further on the status.

Then, she told me that the status is the item had been shipped but not arrived in Singapore yet.

So when I mistook to be that they item is still in US, she said, “No Ma’am, your item is not in US, it has been shipped, just not reached Singapore yet.”

By this time and with numerous other phonecalls, I was pretty frustrated, and probably was the time I really got impatient with my tone, and said that her in-charge was supposed to update me the status but didn’t, and they just can’t keep to ANY of their promises.

So. Her answer was as good as a non-reply. I decided to ask her, “So your in-charge said it should reach me by tomorrow or Wednesday, is that going to happen? Can you check on the status?”

Like, duh right? That was what my phone call is about, cos you guys promised to update status, didn’t call, so I call right? So you just thinking of anyhow-ly appease me is it?

I was put on hold for a good 15 minutes, which was like on top of the almost 10 minutes when she first checked on the log.

She came back and she apologised for putting me on hold, and then she apologised.

For giving me the wrong updates.

Here is the clincher:

MY PARCEL IS STILL FUCKING, PROCREATING, HAVING ITS LONG HOLIDAY IN US OF A!

So last week, everything promised, was nothing but plenty of bull, apparently.

Of cos I fume lah!

Holy mudder moooomoooooo cow!

I mean, seriously, she was saying her colleague didn’t dig deeper, and if I didn’t ask, would everyone just ASSUME my package is already on its way and no one will bother until I call and probe again? She said her colleague is new, and then now she ownself also like that what, is what?!

So I started pressing for a reason, an explanation why they freaking didn’t expedite it as was said in the past few phone calls, and then she said she would do so now, and put it as urgent, and the earliest she can get an answer is tomorrow cos it is almost end of day.

YOU ALSO KNOW END OF DAY AND WANT TO GO HOME AND STILL DIDN’T CALL ME BACK HOR?

I asked her to cut the bull cos what is going to be making this time different from the last few times they promised me. She said she just handled this case, and I told her that’s why I asked her supervisor to call me back, didn’t I? Cos the supervisor gave me her words to update me and would request it to be expedited, and that it should reach SG tomorrow or Wednesday.

So get her to call me.

She said she will get her to call me back by 5.30pm.

I very angryness, so I went to do my work, and didn’t realise it was almost 5.45pm. I called back, and the lady who told me my parcel is on the flight answered the call.

Talk about full circle. But I insisted on the supervisor to call me back, and she said she would do so by 6pm.

It was slightly over 6pm when my phone finally rang, and the same supervisor was on the call. I was just so disheartened that I couldn’t be angry anymore. I just sounded cold and remote.

First I told her she was irresponsible not to call me with any status. And I asked again, and she said there was delay.

Then I asked again, last week also delay, so why wasn’t it expedited as they said they would?

She then said there was a mistake.

I asked for an explanation. She said she would update me tomorrow.

I asked again. Blarblarblar something the usual.

So this time, they finally fucking came clean.

Sorry, we have bad news….

What bad news, I probed further. Her sentence broke midway and perhaps slightly hesitant, “Sorry Miss Chong, we lost the tracking of your package, and it seems like we can’t find it. We are still trying to locate it… we will update you the status by tomorrow. I promise I will update you tomorrow by 11am.”

I have many things going in my head, but instead of losing it, I just wanted to end the phone call for good.

“Okay, please do.” I answered curtly.

NAHBEH, LOST IT DON’T FUCKING DARE TO ADMIT IT FOR SO LONG?!

Because, I finally got the fucking answer I want from these incompetent people.

All the merry-go-rounds you made me go, so finally can come clean after countless probing. YOU SAY DULAN OR NOT?!?!

Then the past 2 weeks, waste my time so much for what?

I can almost imagine the answers they gonna give me tomorrow.

ANGRYNESS IS ME LAH……………!

ROAAARRRR!

***

In other news, I had wanted to set a medical appointment via email with a wellness doctor so perhaps can arrange for a cancer indicator test or something. I had wanted to arrange an appointment with Siren since it is free consultation first time round.

So I emailed them my full name for registration, as well as Miss Siren Lu’s name and IC for registration.

In their initial reply, they said, “So what is a good time for you and Mr Chong?”

Uhm, so they mistook me for Miss Lu.. and my name for Mr Chong.

Then that time I very speechless, then didn’t reply. So when I finally followed up, she emailed back, “Hi Miss Ting, we have 2 slots, do you want to book for you and Mr Chong?”

I replied to Joyce, stating that I just needed one slot will do since Miss Lu can’t make it, and I am Chong XX, I threw in a smiley face, in case she went “OHHHHHHH….” and wished she has a hole to burrow into cos of the booboo.

THEN AH!

HER REPLY CAME IN:

Hi Mr Chong,
I’ll book only for Chong XX on 18th Dec’09 at 3.45pm.
We will cancel the booking for Ms Lu at 3.30pm on 18th Dec’09.

Gasp.

BOOHOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOHOOOOOOO!

Ah Cruz said maybe I should reply, “Lim Bu is Chong XX!” and then he added on that probably she would say, “Oh, then is Mr Chong coming?“.

I should have stuck to what I initially joked, “Please arrange for consultation with Dr XX from the other department, Chong XX wants D-cup nehs“.

Angryness many ah!

Posted in I bite! | 9 Comments »

Best of both worlds

December 14th, 2009 by admin

Finally loaded all the pictures!

It has been a long while since I had an amazing work-day like last Thursday.

After a loooonnnggggg day at work to prepare for Popular Bookfest (go check it out at Suntec Convention Hall 4 if you hadn’t for all the great bargains!), I quickly reached out for my bag to head down to Orchard Building (where California Fitness is), where I was supposed to meet up with Siren.

Just couple of weeks back, a very cool, smart, sexy, hot, kind, conscientious friend of mine who has big…. heart had asked if I would be free, as there would be a cool launch going on, and I was welcomed to join in the fun.

And how coincidental could it be that I later found out that the launch was ran by an ex-classmate of mine?! Talk about how small the world indeed is :)

I decided to pop by after a long work day, to check out the newly launched Heineken Boutique Bar right outside California Fitness.

I was pretty impressed by the concept (so0oo cutttee!), as I didn’t know what to expect, and was surprised when I had food and drinks shoved in my face cos I had initially thought it was just gonna be a random roadshow for me to pop by to say hi to the lovely ladies.

And everyone knows, got free canapés and drinks will make me a very happy camper!

The boutique bar drew plenty of attention and would fit in aptly the Christmas decorations along Orchard Road from 10th to 27th December!

And if you are wondering what the boutique bar is reaaaallllyyy about… perhaps the popular Heineken Walk-in Fridge ad would ring a bell or two.

I remember when the ad was just launched, it was my favourite ad, not because I enjoy looking at the plump bloke screaming to the point of crying (though he really was the one who made me laugh out loud whenever I watched the ad), but because…. it was Minibean’s favourite ad.

I remember I was proudly telling my friends how much of a girl Minibean truly is.

Whenever the ad came on, Minibean would just go all quiet and stop whatever she was doing and run towards the television screen for her preparation.

Just when the ladies step into the walk-in wardrobe, she would start to scream together with the ladies, with her palms raised just like the ladies. She would jump and squeal and shout and…. yeah, behave like a girl would in a walk-in wardrobe like that.

And then, she would just grin and stare at us when the blokes scream in the walk-in fridge, and she would just stop.

Sorry Heineken, she is just a lady at heart, and hey, she is not of legal age yet, so pardon her for her lack of enthusiasm for the walk-in fridge.

But the ad was one that would always make us laugh, probably because how Minibean related to it, and it was the one ad she related to the most.

The Boutique Bar had drew its inspiration from this ad, and I was immediately wishing I had Minibean with me for the occasion!

So. Which side are you on?

Since Siren was held up, I took the chance to catch up with the cool, hot babe, and my ex-classmate, and pretty much found out the background to this idea. Of course, I shan’t mention the men-watching part, which I got my taste seriously doubted. HAHAHA!

It is so cute to bring the concept out of the screen and onto the streets for the festive season! Talk about tongue-in-cheek and a clever marketing idea!

Half of it is a show case for the latest festive fashion essentials from some of the trendiest brands, and the other, as you guessed it, is an amazing walk-in fridge! And to bring the best of both worlds together, for the next couple of weeks, there will be weekly specials and exclusive gift vouchers for the fashionistas while they stop by for a pit-stop at the walk-in fridge!

I shy to choose lah!

I was half-wondering if this was there to warn those who OD on Heineken at the launch event.

The fashion half of the Boutique Bar, featuring Fred Perry first:

Siren was busy at work and joined me slightly later, but when she came, we decided to show the crowd what, ahem, good sport we are!

And we made our choice clear.

Fashion?

Yawns.

Really.

Who cares?

Whatever.

Though yes, you probably have your vision stuck at the bottom left half of the picture. Giggles.

And when we got to the Walk-in fridge, with the crowd out there……………..

………………………

Ready for it?!


AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH!!!! MY ARMS VERY FAT AHHHH! I blame the muscles built up over poley.

Ended being so shy with the people looking on outside. Giggles.

Decided to stick with being demure!

I should have done Minibean’s favourite gesture, you know, the guy with his palms up and waving them in disbelief, and then clapping with tears in his eyes?!

Me and Siren getting ready for the fabulous walk-in fridge!

I think Heineken should have gotten us for the local version of the ad, when we did it over so many times, and even once I grabbed Siren’s hands and jumped a little as if.. as.. if.. as if.. we won the Toto!

Giggles, quite shy you know?!

But it was damn fun can! And you could even try to destress by going down to the walk-in fridge to do one of those screams, or catch people like me doing it!

Don’t ask me what was I doing, like Chinese New Year Gongxi gongxi, though it reminded me of long long ago, when I was once a Tiger Beer girl during Chinese New Year.

Now, I probably can be Tiger Beer auntie liao hahahahaha!

The best part was we walked away with 6 cans of Heineken, and a damn cool cooler box:

We have very happy boys who met us for dinner.

***

We walked over to meet Jo and Jing after doing our screams, and lugging our cool boxes over to Paragon. Had dinner at Big O, though I would say the virgin meetup was less tense with Siren being the ice-breaker to 3 very shy ladies hahaha.

Ed and James joined us shortly after, and the holy drinks were passed to the chaps, and they were lamenting that they don’t get such invites, but I half suspect that they would probably be really screaming with tears in their eyes if they were in the walk-in fridge, no act required.

After dinner was a longgg walk to Ion Longchamp, where Jo got her limited edition Longchamp bag. Clar clar will be so proud of me.

We were supposed to chill at Ice Cold Beer after bidding Jo and Jing goodbye, and I bumped into an ex-colleague Paul as I was dragging my heels over.

It was nice catching up, and I was teasing his friend, an ICA employee that I am an illegal immigrant, and for a second I thought he might think we were serious.

The chaps were standing around when we reached, and we ended up taking a cab to watch Zombieland at a vacant office, and it was just so cheesy but rather entertaining.

Serenaded by bad singing, before calling it a night at 2ish in the morning. The guys pretty much finished the beer, and Siren had insisted on keeping her cooler box, and I had wanted to keep mine too, but decided to part with mine, since James had offered his place for gatherings in the future, and I thought it would be perfect for all of us to utilise the cooler box that way.

I had joked I would probably use the cooler box to store breastmilk.

Something about the simplicity of the day that had made it all pretty. It could also be the fact that the load of nice people I met that had helped to lighten the long, harsh day at work.

Posted in People | 9 Comments »