Where service is concerned, Vpost is an epic fail.

It all started when VS promptly processed my order, and delivered quick enough for me to feel excited about it all reaching me faster than expected.

When I tracked my parcel via VS’s courier, everything was rosy until…….. it reached Vpost.

I sent in my invoice at the first instance to match my parcel, but I kept getting emails from them to send in the invoice.

Okay. I sent again.

The parcel status went mysteriously missing in my system, so I thought they matched it. I know they had put a disclaimer to say there might be a delay in the process, so it would take a couple of days.

I sent in an email to check if they had matched the parcel to the invoice because I could no longer see the parcel status in my system.

Still, the email came in to request for my invoice.

Nevermind.

It took a few days later than promised and with my parcel mysteriously disappeared into twilight zone before they matched it, and the parcel status appeared in my system again.

They then sent me an email to quote the postage rates base on the weight of my parcel, and advised me to pay at the Vpost site, via the system.

I went in and there it wrote my invoice amount to be USD$1, and there is no indication of the amount I should pay, and basically I couldn’t lah!

The emails from Vpost came in again to invoice me for the postage but seriously! If your system sucks, how can I pay?

So I thought nevermind, I shall wait for it to be in the system.

After 3 days of no sound no picture, I emailed the customer service to reflect that the postage amount is not reflected and I would like to pay for it.

Couple of days later, I received a reply that it was sorted out and I could finally pay it on the 26th November.

So, it was the beginning of a long countdown.

They then indicated that the parcel was released for delivery with a tracking number given.

But unfortunately whenever I tried to track it, upon entering the tracking number given gave me the response of “status unknown” or “status unavailable at the moment”.

ROOOOOOOOOOOAAAARR.

So last week, I called up to see if I could have more visibility on that, cos by right, I thought it should reach me by late last week already.

They assured me it was on its way, probably on transit or at the customs, and I should be able to receive it by Monday, when asked if the tracking number not providing any status is okay.

Came this week, and when I didn’t receive it on Tuesday, I gave a call to Vpost again, and the customer service officer was puzzled too when she couldn’t track my package.

She told me she has to escalate the matters because by right it should reach me but they couldn’t track the parcel at all, not even the route of how it should came by.

Booohooooohooooo. She was then pretty clueless, and didn’t indicate anything and hung up.

I had to call up again and this time, another officer stated her name and said I could get back to her, and would try to track the parcel and get by to me by today, or latest by Friday. This time, she got my contact details and all, and was equally puzzled how there wasn’t any status updates to my parcel package throughout this.

I shall wait till Friday then before I know the fate of my parcel, and I am incessantly upset.

Because you deprive me of the excitement of VS. Because you raised my expectations and didn’t meet. Because you promised but you didn’t deliver! Because I was supposed to pass some of the stuff to my friends! Because you gave me blue balls!!!!!!!

ROOOOOOOOOOOOOOOOOOOAAAAAARRRRR

And ultimately, you gave me bad service that didn’t even come cheap.

Very disappointed leh! I mean, like too much hassles, and the gratification didn’t come! Very sad right?!

So to sooth the very broken heart, I succumbed to more VS shopping last night, and I awe myself with my self control when I took out many items that weren’t on sale and way out of my budget.

Save a lot lah! This time, the timeline is… it will reach Ian by 17th December, and he would bring back to Singapore for me on 24th December, just in time for Christmas!

Since most of the stuff are for the cruise, I can afford to wait

Though he was telling me it would better not be asking him to bring back a 15kg cake mixer, which was what his friend had requested him to do so.

Then he was saying if he missed the shipment, he could always bring it back in June when he comes back for his next holiday.

ROOOOOOOOOOOOOOOOOOOOOOOOOOOAAAAAAAAAAAAAAAAAAAAARRRRR!

He doesn’t understand! I would probably cry murder and go to New York to bring them back from him instead, and insist on him paying for the airfares IF he forgets to bring my parcel back before the cruise. Alternatively, I will try to win his money on the cruise.

I bought only 2 dresses, because one will be for travelling to cold countries, and another… my swan song before the shopping ban kicks in for good, and it was a piece I really like the previous time round but didn’t have the heart to order cos it costs more than USD 50.

Damage done with free shipping and all? 100+ USD, and I am feeling the immense guilt gnawing up me now. But someone got to sooth the blueballs, somehow.

And I had conveniently forgotten that I had just went down to get new glasses done and replenished my contact lens supply last night.

Okay lah, good deal and good discount and half the price of my present pair even with thinner ultra thin lens!

You probably can see my self-consolation at work here.  I also have bad muscle sores and cramps. So poor thing, have to sayang myself, right?

SAAAYYYYYYYY YOU AGREE WITH ME!

ROAAARRRRRRR!

I did falter and buy myself ONE dress from Foggiare, and I can’t wait to collect it. Uhm, it is Christmas… no.. uh.. new year dress. Though it doesn’t make sense cos when all the orders come in, I probably have enough to last me till next Christmas, and I will be wearing the dress sooner than new year. Thanks Jo for keeping the last piece for me!

Can’t wait for Tammie to come back to make dresses after I gave her some ideas. Boohoo. 8 days holiday, she goes very long leh.

Pray that my freelance work deal pulls through to keep me busy and provide some dough that I badly need!

NO MORE SHOPPING!

Thankfully today while having breakfast with Ivy at Great World Spinelli’s. I realise at least I don’t think about buying bags. Phew. I guess the desire was killed by a Mac lipstick, wielded by Minibean.

IF I BLOG ANYMORE ABOUT BUYING CLOTHES TILL 2010, I SHALL GROW FROM SIZE XS TO S.

Fuck, and that would mean I have more reasons to buy new clothes so I can fit into them.

*Grumble grumble*

Eh! Christmas shopping not considered as shopping right?!

And I am considering registering for Sundown Marathon (should I TRY a FULL one? For sure as hell I can’t manage the Ultra one), also NOT shopping right?